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Defining the Target Operational Model for an IT Department
Audit the organization, identify the necessary skills, and structure a CIO Office function.
The Mission at a Glance
The Company
A national organization
The Context of the Project
A national organization sought to modernize its IT department, review its governance structure, and establish a common foundation of processes. The heavy reliance on external expertise also raised questions about which capabilities should be retained in-house.
The Challenge
An IT department in need of modernization, with processes requiring restructuring and critical expertise largely outsourced.
Our Approach
The Process, Step by Step
Conducting an Assessment of the IT Department
The audit provided an opportunity to analyze the existing organization and identify the changes needed.
PALMER drew on its knowledge of IT department organization and the ITIL framework. The assessment was intended to inform the definition of a common set of practices and a target operating model.
Designing the Target Operating Model
The target operating model was defined using a product-oriented approach.
Governance processes and job descriptions were revised to support this organizational structure. The development of a process framework was intended to provide teams with a common foundation for their activities.
Preparing for Skills Evolution
PALMER developed a plan to bring critical skills back in-house and to recruit new talent.
This approach made it possible to align organizational decisions with the necessary internal capabilities. It supported the redefinition of roles and the revision of job descriptions for the IT department’s future operations.
Structuring the CIO Office and Supporting Change
The project also focused on creating the CIO Office function and implementing a budget management tool.
Change management efforts supported the transition to the new processes, with a focus on relationships between management, teams, and relevant stakeholders.
Work Completed
What the “
” initiative has implemented
- 01
An IT department audit and a target operational model.
- 02
A process framework and revised job descriptions.
- 03
A plan for bringing functions back in-house and for recruitment.
- 04
A CIO Office and a budget management system.
The Firm’s Support
PALMER’s Contribution
PALMER aligned organizational decisions with the resources and management practices needed to implement them. Our work with stakeholders supported the adoption of the new model.
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