Customer Feedback
Supporting the Consolidation of IT Entities
Defining the target organization and transition roadmap for an IT consolidation program.
The Mission at a Glance
The Company
A regional banking network
The Context of the Project
A banking network launched a program to consolidate its information systems and centralize its IT operations. The project required establishing a unified organizational structure, coordinating numerous stakeholders, and ensuring service continuity throughout the transition.
The Challenge
IT operations spread across multiple units that needed to be consolidated into a single organization.
Our Approach
The Process, Step by Step
Defining the Target Operational Model
PALMER contributed to the design of the information system management model throughout its entire lifecycle.
The work focused on processes, roles, and core functions. It also defined the structures, entities, and organizational charts required for the new organization.
Documenting Responsibilities and the Organizational Structure
The detailed design included job descriptions, competencies, and the location of activities.
The goal was to align the target structure with the resources needed to make it function. A common framework of macro-processes supported this alignment across the various teams.
Mapping Out the Transition Phases
The organizational roadmap defined the intermediate steps and the procedures for allocating resources during the transformation.
It also incorporated the process for assigning employees to target positions. The goal was to organize the transition to the common model while maintaining the operation of existing activities.
Supporting Change on the Ground
PALMER supported organizational changes, the implementation of processes and tools, and the management of organizational performance.
Coordination with business teams, IT, and network stakeholders supported communication and ensured that human considerations were taken into account.
Work Completed
What the “
” initiative has implemented
- 01
A target organizational structure detailing structures, roles, and processes.
- 02
A definition of job roles, competencies, and the location of activities.
- 03
An organizational roadmap that includes transitional steps.
- 04
A framework for supporting and steering the transformation.
The Firm’s Support
PALMER’s Contribution
PALMER coordinated the design of the organization and supported its implementation. By coordinating the business and IT teams, we were able to integrate operational and human resources considerations into the roadmap.
Discover our Strategy & Transformation expertise →Let’s Talk About Your Transformation
Let’s discuss your situation and the skills needed to move forward.