At a time when cost control and service quality are crucial issues for organizations, GIE IT BP2I entrusted PALMER with the task of optimizing its service offering and cost model. The objective was clear: to put in place a robust management model to strengthen economic performance while guaranteeing optimal customer-supplier relations. Thanks to a tailor-made approach combining financial modeling, service catalog design and change management, this mission not only reduced operating costs, but also significantly improved internal and external customer satisfaction. Find out how PALMER supported GIE IT BP2I in this strategic transformation.
In-depth expertise in financial management and cost modeling
Tailor-made solutions adapted to GIE’s specific needs
Comprehensive transformation support, from diagnosis to implementation
Integrated approach ensures coherence between the various stakeholders
Ongoing support to ensure adoption and success of change
A global and coherent vision: an integrated approach to ensure successful transformation
Stakeholder commitment: involving stakeholders at every stage of the project
Realistic, measurable objectives: definition of clear, achievable goals for each phase
Cost modeling: development of a detailed financial model for accurate profitability assessment
Transformation management: effective coordination between senior management and operational teams
Initial needs analysis: assessment of current services and costs
Service catalog design: definition of a standardized offering tailored to GIE’s needs
Cost modeling: creation of a detailed financial model for each activity and service
Implementation of the management model: integration of the new model with real-time performance monitoring
Change management: training and support for teams to ensure smooth and effective adoption of new practices
Complexity of the impact of billing changes: need to manage the effects of rebilling on customers while guaranteeing their satisfaction
Generate substantial savings on IS costs: reduce costs while maintaining high service quality
Managing a multi-actor environment: coordinating often divergent objectives between stakeholders
Lower operating costs: significant reduction in IS costs thanks to better management and an optimized cost model
Improved customer satisfaction: stronger relations with internal and external customers thanks to more standardized and efficient services
Performance optimization: implementation of performance monitoring mechanisms for continuous improvement
Successful adoption of new practices: teams quickly integrated the changes, ensuring a lasting and effective transformation
