• Banking & insurance

A leading international bank

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Restructuring the RISK department of a major European bank

Objective: Agile reorganization and local empowerment for more effective and aligned risk management

Strategic context

As part of a Group-wide transformation, a major European bank has undertaken a restructuring of its Risk department, spread over 10 countries. The ambition was to :

  • Refocus the organization on its core functions
  • Strengthening the autonomy of local subsidiaries
  • Ensuring consistent global supervision

Thanks to a clear roadmap, a review of responsibilities and the use of collaborative tools such as the ADKAR barometer, the transformation has enabled the new practices to take root over the long term, while ensuring continuity of operations.

PALMER’s added value

  • Strategic support: expertise in transforming complex, multicultural, multi-site organizations
  • Change management: using structuring tools such as ADKAR to measure and reinforce commitment
  • Roadmap and governance: Definition of an updated RACI and clear steering of the transformation
  • Collaborative workshops: Mobilizing local teams to anchor practices and secure the transition
  • Process re-engineering: Roles overhauled and job descriptions adjusted in line with strategy

The keys to success

  • Structured transformation plan: Roadmap integrating HR, governance and processes
  • Clarified governance: RACI updated to streamline decision-making
  • Reinforced commitment: Training, workshops and local support
  • New work culture: Methods adapted to an agile and distributed organization
  • Structured follow-up: ADKAR measurement tool to monitor change adherence

Course of the mission

  • Strategic roadmap: Drawing up a detailed transformation plan
  • Governance revisited: Updating responsibilities through a coherent RACI
  • Review of roles: Adjustment of job descriptions and dashboards
  • Co-construction: Workshops with entity managers to ensure buy-in
  • Ongoing assessment: Regular measurement of team commitment via ADKAR

Challenges

  • Multicultural coordination: Aligning teams in 10 countries with different realities
  • Operational stability: implement the transformation without disrupting critical activities
  • Resistance to change: Managing concerns and accepting new roles
  • Harmonizing practices: integrating local specificities into a global model

A concrete, measurable impact

  • Enhanced governance: clearer decision-making and smoother arbitration
  • Increased local autonomy: more responsibilities assigned to entities, with central supervision
  • Streamlined processes: Operational efficiency and better resource allocation
  • Team commitment : Strong adoption of new risk management models
  • Sustainable transformation: Sustainable integration of change through monitoring tools
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