A major French financial institution

Optimization and management control of Back Office services within a major financial institution.

Improving the financial performance and quality of business support services

In a complex organizational environment, cost management and back office service quality are essential to ensure optimal resource management. The project carried out within a major financial institution was aimed precisely at centralizing the management of operating and capital expenditure, while guaranteeing the projection of budgetary trajectories. Particular attention was paid to process consistency, which is essential in such a large group. Thanks to our in-depth expertise in banking management control and our structured approach, we enabled the company to optimize its financial processes, while ensuring rigorous monitoring and improved cost visibility.

PALMER’s added value

In-depth expertise in management control in the banking sector, particularly for complex groups such as BPCE.
Detailed knowledge of internal processes and constraints specific to large financial organizations.
Ability to structure and deploy complex budgetary processes while guaranteeing the reliability of financial data.
Support for operational teams in integrating financial tools and budget management.

The keys to success

Implementation of a robust budgeting process and accurate expense monitoring.
Automation of financial processes (NPF and CCA provisions), reducing errors and speeding up closing.
Acculturation of teams to financial issues and budget management, ensuring better coordination between departments.
Use of detailed reporting tools to enhance visibility of financial performance by department.

Course of the mission

Centralized management of expenditure and investments, with rigorous management of budget trajectories.
Structuring and deployment of the budget process: management of workload, capacity and staffing plans.
Implementation of a Procure to Pay process monitoring system, with monitoring tools to guarantee the efficiency of the purchase-to-pay cycle.
Development of automation tools for cost provisions, reducing errors and improving the fluidity of financial closings.

Challenges encountered

Complexity linked to the centralization of operations in a context of business diversity.
Interdependence of financial processes in a multi-site environment.
Raising awareness of budgetary processes and financial management among operational teams.
Guarantee the consistency and reliability of financial data despite a complex organizational environment.

A concrete, measurable impact

Significant improvement in cost visibility and financial performance of back office services.
Reduced errors in provision management thanks to automated processes.
Optimization of resources through better management of staffing and workloads.
Faster financial closures, enabling greater responsiveness in strategic decision-making.
Strengthening inter-departmental coordination, facilitating communication and understanding of financial issues at all levels.

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