Supporting the financial transformation of a global payment solutions company
Objective: Harmonize the Group’s financial processes and effectively support transformation on an international scale
A strategic approach focused on change management
As part of the creation of the Finance Transformation Department, a global payment solutions company entrusted PALMER with an ambitious transformation project aimed at :
- Formalize and harmonize financial processes (P2P, O2C, etc.)
- Deploy locally adapted solutions while guaranteeing global unity
- Ensure change management for all teams
Thanks to clear communication, targeted training and ongoing support, the transition to new practices was seamless and consistent with the Group’s priorities.
PALMER’s added value
- Change management expertise: Proven methodology to ensure team buy-in in an international environment
- Process structuring: Formalizing complex processes (P2P, O2C) for greater efficiency
- Collaborative approach: interactive workshops between business departments
- Glocal vision: Ability to adapt solutions to local constraints while respecting Group requirements
- Hybrid training: Implementation of distance and face-to-face sessions, supported by clear communication media
The keys to success
- People-centred change: a progressive approach to encourage the adoption of new practices
- Standardized processes: implementation of a common governance system for all entities
- Innovative facilitation: Stimulating workshops and training to actively involve employees
- Adaptability: taking into account local realities (legislation, taxation, business practices)
- Targeted communication: clear messages to support each stage of the transformation
Course of the mission
- Creation of the Finance Transformation Department: Structuring of the new strategic department and cross-functional management
- Formalizing key processes: Identifying and documenting critical financial processes
- Change management: Implementation of a global support strategy, with local adaptation
- Deployment of financial solutions: Implementation while respecting local constraints
- Hybrid training: Mixed sessions + documentation to facilitate skills upgrading
- Post-go-live follow-up: Performance measurement and ongoing support
Challenges encountered
- Managing cultural diversity: taking account of local differences while ensuring global consistency
- Multinational communication: Aligning communication in a distributed environment
- Hybrid training: logistical and pedagogical organization of sessions for dispersed teams
- Aligning processes with local operational realities
- Adapting tools: integrating local specificities into global solutions
A concrete, measurable impact
- Standardization of financial practices: Group-wide harmonized processes for greater efficiency
- Rapid adoption: Teams adopted the new solutions thanks to proactive change management.
- Reducing local tensions: Solutions adapted to the local situation while respecting central governance
- Enhanced collaboration: better coordination between teams through workshops and communication
- Sustainable performance: Continuous post-go-live monitoring to anchor transformation over time
